Return and Refund Policy
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At Bourbon Archive, we strive to provide our customers with the highest quality products and excellent customer service. We understand that there may be instances where you may need to return a product or request a refund. Please read our Return and Refund Policy carefully to understand the guidelines and procedures.
1. Returns
1.1 Eligibility:
We accept returns within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:
– The item must be unused, undamaged, and in its original condition.
– The item must be in its original packaging, including any tags, labels, or seals.
– The item must be accompanied by the original proof of purchase or receipt.
1.2 Return Process:
If you wish to return a product, please follow these steps:
– Contact our customer service team within 30 days of receiving the item, providing details of the product and the reason for the return.
– Our customer service team will guide you through the return process, including providing you with a return authorization number (RMA) and the return shipping address.
– Pack the item securely in its original packaging, including all accessories and documentation.
– Clearly write the RMA number on the outside of the package.
– Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs.
1.3 Inspection and Refunds:
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the item is approved for a return, we will initiate the refund process. Please note the following:
– The refund will be issued to the original payment method used for the purchase.
– Shipping charges and any applicable restocking fees are non-refundable.
– Depending on your payment provider, it may take some time for the refund to be reflected in your account.
2. Refunds
2.1 Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or provide a refund, depending on your preference and product availability. Please provide detailed information and, if possible, include photographs of the damaged or defective item to expedite the process.
2.2 Missing or Incorrect Items:
If you receive an order with missing items or if you have received incorrect items, please notify our customer service team within 48 hours of receiving the package. We will investigate the issue and take appropriate measures to resolve it, such as sending the missing items or arranging for a return and refund.
3. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact our customer service team through the following channels:
Email: info@bourbonarchive.com
Our customer service representatives will be happy to assist you and provide further guidance.
Note: This Return and Refund Policy applies only to purchases made through the Bourbon Archive website (bourbonarchive.com). For purchases made through other channels or authorized resellers, please refer to their respective return and refund policies.
